Privacy Policy

Policy on Privacy
Your privacy is important to us. MOSS Green Children’s Books recognise the concern of our customers in regards to the privacy of their information and are fully committed to ensuring that the privacy of our customers is protected.

You can rest assured MOSS Green Children’s books will only use the information that is collected lawfully which is in accordance with the Data Protection Act.

The information that you provide MOSS Green Children’s Books is stored securely and is not accessible to outside users. Any of the information that is given to MOSS Green Children’s Books will not be distributed to any other company other than our partners involved in the shipment of the books.

The personal information that is held about you will be held securely under our security policy and the law.

Information Collected
In order to complete your order and to advise you of the order we need to know the following information about yourself. This information is necessary to provide you with an excellent service.

Your name
Your address
Your delivery address
Credit/Debit card number
Credit/Debit card expiry date
Email address
Telephone number

Or you may also be requested to complete information about other people. For example, if you order a gift online and want the goods sent directly to the recipient, you will need to submit the recipient’s name and address. In these circumstances, the types of personal information collected are:

Name
Address
Phone Number

The orders are shipped by our shipping partner. Therefore, we will pass on your details to them so that the order can be fulfilled and the goods delivered to yourself or your designated recipient. Our shipping partner has undertaken to us that all the information that he holds will not be passed on for any other purpose and only used  to deliver your ordered goods where you requested them to be delivered .

Your consent is given to the use of your information when you supply the information to MOSS Green Children’s Books. If and when the Policy on Privacy is changed the changes will be written up on these pages in order that you become aware of the changes.

The information that you supply to us will be transferred across the internet which has a structure that stretches across the world. As a consequence, the data that is provided by yourself may be transferred and stored outside the EU. By submitting your personal information you have given your agreement to this occurring.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that x number of individuals visited a certain area of our website , or that Y number of men and Z  number of women filled out our registration form, but we do not disclose anything that could be used to identify those individuals.

Cookies
Cookies are pieces of information or data file which are sent by the web server to a an individuals computer hard drive. This is to enable the server to identify the browser on each page.

MOSS Green Children’s Books is dependant on the use of cookies to complete the processing of orders. It is not necessary to enable your browser to take cookies in order to browse the majority of the website. On the other hand should you wish to register or shop on the MOSS Green Children’s books site you must have the cookies enabled.

On the occasions that you visit our website the cookies enable your recognition to deliver content that is specific to your areas of interest. Also it will keep your password which will save you time when you visit the site again.

Under normal circumstances the facility exists to make changes to your browser which will bar the reception of cookies.

Information Security
Security procedures are strict with regards to storage and the disclosure of your personal information that you have provided us. The information you have given us is kept confidential and stored in a server which is secure and password protected and behind a firewall. Secure Socket layer software is used to encrypt all of your personal information that you have provided MOSS Green Children’s books.

Non Disclosure of your personal information to third parties.

Only in the circumstances that your personal information is required by a third party to complete the purchase and sale of our services will this information be released to a third party.

This policy on privacy clearly states the only use of your personal information will be to complete the sale and purchase transaction. MOSS Green Children’s Books will not rent, sell or pass on your information to other companies for the purposes of marketing with out your signed consent.

We will not collect sensitive information about you without your explicit consent.

MOSS Green Children’s books will only make available your personal information as completed on the registration form where it is understood that this release of information is necessary to comply with the law.

Our Agreement
You agree to the collection, processing and storage of your personal information as outlined in this privacy policy on the submission of your personal information and by the use of this MOSS Green Children’s Books site. In the circumstances that there is a need to change the Policy of Privacy the changes will be posted on the site in order that you understand what information is collected, how the information is used and in what situation the information is released to third parties. Changes that have to be made will be emailed to you so that you are able to advise MOSS Green Children’s Books not to be use the information as intended.

Our Commitment to Children’s privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 12 years old without the consent of the parent or carer.

How to contact us
Should you have any questions or concerns about these privacy policies, please call us on 44 (0) 20 373 0945 or email customerservice@mossgreenchildrensbooks.co.uk